We endeavour to ship all orders within 3 business days of receiving the order. Some ready to ship gowns, party wear and separates require 7-10 business days to be dispatched.

Customers will be notified when their order has been dispatched and provided with a tracking number.

If you require your order sooner, please reach out to [email protected].

USA, CENTRAL AMERICA & SOUTH AMERICA

All orders are shipped with UPS from New York.

Orders over $300 l Standard delivery 3-10 business days from dispatch l Free

Express delivery 1-3 business days l $40 USD

Orders under $299 l Standard delivery 3-10 business days from dispatch l $15 USD

Gown orders l Express UPS 1-3 business days l Free

AUSTRALIA

Australian orders are posted with Australia Post from Australia or DHL next day courier service.

Australian orders over $300 l express Australia Post 1-4 business days from dispatch l Free

Gown orders l express Australia Post 1-4 business days from dispatch l Free

DHL next day delivery courier l $45

Australian orders under $299 l Standard Australia Post 2-8 business days from dispatch l $15

Express Australia Post 1-4 business days from dispatch l $20

*For a special note on regional service areas please see bottom of page.

REST OF WORLD (GLOBAL)

Orders are shipped from Australia with DHL or New York with DHL.

Standard orders under $299 l 3-10 business days from dispatch l $100 AUD (inclusive of global duties and taxes)

Standard orders over $300 l 3-10 business days from dispatch l Free (inclusive of global duties and taxes)

Gown orders l DHL 3-10 business days from dispatch l Free (inclusive of global duties and taxes)

Taxes & Duties

Global duties are included in the prices displayed and are covered by KYHA inclusively.

Incorrect address & change of address

We take no responsibility for incorrect shipping details. If incorrect details have been submitted email [email protected] to see what can be done prior to fulfilment.

Delivery address cannot be changed or cancelled once an order has been dispatched.

Regional service areas

Please note Australia Post operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the express post network, Australia Post use the fastest possible transport links, but your parcel will not be covered by their next day guarantee and can take up to 5 days to be delivered.